 |
 |
|
Get to know us!
The GTS End-User Experts bring a high level of professionalism, product expertise and energy to every project. We are passionate about training and understand how critical new technology is to corporate growth and performance. Our enthusiasm is contagious as we present, demonstrate and lead hands-on labs to help end users become proficient users of the UC and UCC technology you introduce.
Every GTS End-User Expert is highly trained in interpersonal communication, which helps us effectively address the change-management issues that come with any implementation. Your staff will become true advocates of your new technology as they come to understand its value and master its capabilities.
Our expert trainers are stationed throughout the United States to offer nationwide delivery of outstanding end-user services. We have the bandwidth to cover the full breadth of any size deployment or to handle simultaneous deployments.
|
Wendy Cannon-Gunn
Phoenix, AZ
Our training team is lead by Wendy’s passion for learning. Wendy has excelled at building partnerships, recruiting quality personnel and adapting to customer needs by learning new products and software updates. Wendy is a highly flexible and dynamic trainer with 15 years experience in interpersonal skills and technical products. Wendy’s passion for development has a proven ability to provide a solid bridge between participants and technology. Acknowledged by colleagues and customers for solid presentation skills and ability to motivate people and provide accurate useful coaching.
Wendy specializes in Cisco Call Manager, Unity, IPCC, Historical Reporting and WebView. Siemens platform; 9006/3000, BVO/BVC and ProCenter.
Nortel CS 1000/2100 My Call Pilot.
|
|
Shelly Ryan
Phoenix, AZ / Iowa City, IA
Shelly’s attention to detail and responsiveness will provide a solid foundation for learning. Participants enjoy her ability to not take herself too seriously. Her training began in education and finance planning.
Shelly’s interpersonal skills, training and coaching background allow her to remain focused on the customer’s needs while facilitating learning.
Shelly’s expertise is in Cisco CallManager, Unity, Microsoft Unified Messaging and Cisco MeetingPlace. Nortel CS 1000/2100 including My Call Pilot and a variety of on-line applications. |
|
Cherri Johnson
Dallas, TX
Cherri Johnson adds fun and excitement to your training. Cherri offers 8 years of experience in the Telecommunications Industry. She takes pride on her training style and relationships with her customers, while always providing world-class customer service to our clients. Cherri is eager to explore new products and processes.
Cherri is skilled in end user training on both phone and voicemail platforms such as Cisco CallManager, In addition, end user training for wireless products such as Nokia, NEC, Ericsson and Motorola.
|
|
Paige Baek
Cleveland, OH
Paige's mission is to share knowledge and to educate others while learning something new for her self everyday. Her creativity and resourcefulness has contributed to her success in a myriad of fields such as sales, marketing, and high tech. Paige's strengths in communication and client relations allow keen listening to assess the clients' needs. "Problem-solving" is Paige's middle name. Her adventurous spirit lives by the quote: "You must do the things you think you cannot do." - Eleanor Roosevelt
Paige specializes in Cisco IPT Call Manager, Attendant Console, and Siemens 3800/9600 series. Unity and Xpressions Voicemail
|
|
John Gould
Chicago, IL
John has spent most of his career in networking and
communications. As Novell’s largest distributor, John created training and
development materials that became the standard in the Novell Community.
John’s belief is that the more one knew the greater would be their
success.
John believes that training is the key to any
successful new enterprise. John’s acting background brings a great deal of
humor and theatrics to his training style.
John specializes in Cisco CallManager, Unity, IPCC, Historical Reporting and WebView.
|
|
Lori Seifert
Fort Meyer, FL
Our clients find that Lori's expertise, high level of professionalism, diplomacy and patience in the field, and enthusiastic approach to her work provides an unbeatable combination.
With more than 20 years in the telecommunications industry, Lori Seifert provides hands-on leadership and tangible experience to our company’s clients.
Lori is Nortel and Octel certified in software design for both key, PBX and voice mail systems. Her strong technical skills have given her a solid background to also provide end-user, ACD, attendant console and system administration training.
Lori is also experienced on Cisco CallManager and Unity voice mail along with special applications such as Attendant console, Cisco Desktop Agent and IP agent. |
|
Tom Kennedy
Orlando, FL
Tom’s background includes end user training and system configuration, sales engineering and product management. As a 10 year telecommunications professional, Tom is interested in being part of a team that helps companies get the most out of their technology investment, and hopes to have a little fun along the way.
Tom is versed in Siemens platforms including standard features, ACD agent, ACD supervisor, console operation, voicemail, and statistical report training and interpretation as well as end user training for Cisco CallManager.
|
|
Jeanne Bordeau
Minneapolis, MN
Jeanne brings exceptional interpersonal skills, strong project management ability and a can-do attitude to every project she works with. She has a consultative approach with a history of cultivating strong relationships. In the training room, Jeanne draws from her excellent communication and presentation skills to create an environment where participants are engaged and eager to participate. She can shift between trainer, coach and group facilitator, depending on the needs of each training group. Jeanne has been recognized by clients and colleagues as a dependable resource that always has the best interests of her clients in mind.
Jeanne is proficient with Call Manager, Microsoft Unified Messaging, Unity and Attendant Console. Nortel CS 1000/2100 including My Call Pilot. Siemens 3000/9006 and Xpressions Voicemail. |
|
|
